Order Processing Time

Orders are typically processed within 1–3 days. Processing includes order review, item preparation, packing, and shipment arrangement.

Processing times may be affected by order volume, product availability, payment review, or incomplete order information. If we need additional information to process your order, our customer service team may contact you by email.

Estimated Delivery Time

After your order has shipped, the estimated delivery time is 2–5 days. Delivery timing may vary depending on destination, local delivery conditions, weather, customs review, holidays, or other factors outside normal handling.

The estimated delivery window is provided for general guidance and is not a guaranteed delivery date.

Shipping Destinations

Trek Bikes provides Free Worldwide Shipping. Orders may be shipped to supported destinations worldwide, subject to order review and delivery availability.

If a destination cannot be served or requires additional confirmation, our customer service team will contact you using the email address provided at checkout.

Shipping Rates

Trek Bikes offers free worldwide shipping on eligible orders. No standard shipping fee is charged at checkout for our Free Worldwide Shipping service.

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Tracking Information

Once your order has shipped, tracking information will be provided when available. Tracking details may take 1–3 days after shipment to update in the carrier system.

If your tracking number does not show movement immediately, please allow the tracking system time to refresh before contacting support.

Wrong or Incomplete Address

Please review your shipping address carefully before placing your order. Trek Bikes is not responsible for delays caused by incorrect, incomplete, or outdated address details provided at checkout.

If you notice an address mistake, contact us as soon as possible at [email protected]. We will do our best to help before the order ships, but address changes may not be possible after shipment has been arranged.

Customs, Duties, Import Taxes & Government Charges

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by Trek Bikes.

Customers are not responsible for customs duties, import taxes, brokerage fees, or other government charges related to our Free Worldwide Shipping service.

Lost, Delayed, or Damaged Packages

If your package appears delayed, lost, damaged, or delivered incorrectly, please contact our customer service team so we can review the issue and provide the next steps.

• For delayed packages, include your order number and tracking details.
• For lost packages, contact us if tracking has not updated or the delivery status appears incorrect.
• For damaged packages, keep the packaging and take clear photos of the item, box, label, and visible damage.
• For wrong items or missing items, include your order number and photos of what you received.

When to Contact Us

Please contact Trek Bikes if you need help with a shipping update, tracking issue, wrong address, damaged package, lost shipment, delayed delivery, or customs-related question.

Email us at [email protected]. Please include your order number, full name, email address used at checkout, tracking number if available, and a short description of the issue.

Contact Information

For shipping support, please contact Trek Bikes customer service at [email protected].

Please do not send sensitive payment information by email.