Acceptance of Terms

These Terms of Service apply to all visitors, customers, account holders, and other users of the Trek Bikes website. By using the website, creating an account, submitting information, or completing a purchase, you confirm that you understand and accept these terms.

Trek Bikes may update these terms from time to time. Continued use of the website after changes are posted means you accept the updated terms.

Online Store Terms

You agree to use the Trek Bikes website only for lawful shopping, browsing, account, and customer-service purposes. You may not use the website in a way that disrupts store operations, harms other users, interferes with security, or violates applicable rules.

• You must provide accurate and current information when placing an order or contacting support.
• You may not attempt to misuse, copy, damage, or interfere with the website.
• You may not submit false, misleading, harmful, or unauthorized information.
• You are responsible for keeping any account login details secure.

Product Information

Trek Bikes works to present product information, images, descriptions, prices, sizing details, availability, and other store content as clearly as possible. However, product information may change, and occasional errors, omissions, or display differences may occur.

Product colors, finishes, sizes, measurements, packaging, and details may appear differently depending on your device screen, product version, or available inventory. Always review the product page carefully before placing an order.

Pricing and Availability

Prices, promotions, product availability, and store content may change without notice. Trek Bikes may correct pricing errors, update product information, limit quantities, discontinue products, or cancel orders when necessary.

If an item becomes unavailable after an order is placed, Trek Bikes may contact you about the order status, replacement options, refund options, or other next steps.

Orders and Payment

When you place an order with Trek Bikes, you agree to provide accurate billing, payment, shipping, and contact information. Orders may be reviewed before acceptance or fulfillment.

Trek Bikes may refuse, cancel, or limit an order if the order appears incomplete, inaccurate, unauthorized, suspicious, unavailable, incorrectly priced, or otherwise unable to be processed.

• Payment must be approved before an order can be processed.
• Order confirmation does not guarantee final acceptance if an error or issue is discovered.
• Customers should not send full credit card numbers, passwords, or sensitive payment details by email.

Shipping Reference

Trek Bikes offers Free Worldwide Shipping as described in our Shipping Policy. Shipping timelines, tracking updates, delivery estimates, destination availability, customs handling, and related details are explained on the Shipping Policy page.

Delivery dates are estimates unless a specific written guarantee is provided. Trek Bikes is not responsible for delays caused by incorrect customer information, delivery disruptions, customs review, weather, holidays, or other events outside normal store control.

Return Reference

Trek Bikes offers 30 Days Free Returns on eligible items as described in our Return Policy. Return eligibility, item condition requirements, refund timing, exchanges, damaged or wrong items, and return instructions are explained on the Return Policy page.

Customers must contact customer service first before sending any return. Returns sent without the correct instructions or return details may not be accepted.

Account Information

If account features are available, you are responsible for keeping your login information secure and for all activity that occurs through your account. Please contact Trek Bikes if you believe your account information has been used without permission.

Trek Bikes may suspend or restrict account access if there is suspected misuse, unauthorized activity, fraud, policy violation, or security concern.

Prohibited Uses

You may not use the Trek Bikes website, store content, products, or services for unlawful, harmful, abusive, fraudulent, or unauthorized purposes.

• Violating laws, regulations, or third-party rights.
• Submitting false, misleading, or fraudulent information.
• Attempting to access systems, accounts, or information without permission.
• Uploading or transmitting harmful code, malware, spam, or disruptive content.
• Scraping, copying, reselling, or exploiting website content without authorization.
• Interfering with website performance, security, checkout, or customer experience.

Intellectual Property

The Trek Bikes website, including text, layout, graphics, product content, images, design elements, logos, icons, and other materials, may be protected by intellectual property rights. You may use the website for personal shopping and browsing purposes only.

You may not copy, reproduce, modify, distribute, sell, or exploit website content without written permission from Trek Bikes or the applicable rights holder.

Third-Party Links

The Trek Bikes website may include links to third-party websites, tools, payment services, or resources. These third-party services are provided for convenience or store functionality.

Trek Bikes does not control third-party websites and is not responsible for their content, privacy practices, terms, policies, or actions. Please review third-party terms and policies before using those services.

Disclaimer

Trek Bikes provides the website and store content on an “as available” basis. While we work to keep information accurate and the store operating properly, we do not promise that the website will always be uninterrupted, error-free, secure, or free from inaccuracies.

Product descriptions, sizing guidance, availability, prices, and other content are provided for general shopping purposes and may be updated or corrected when needed.

Limitation of Liability

To the fullest extent allowed by applicable rules, Trek Bikes is not responsible for indirect, incidental, special, consequential, or punitive damages related to your use of the website, inability to use the website, product information, order issues, delays, or third-party services.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection rules.

Changes to Terms

Trek Bikes may revise these Terms of Service at any time by posting an updated version on this page. The “Last updated” date will show when the terms were most recently revised.

It is your responsibility to review these terms periodically. Continued use of the Trek Bikes website after updates are posted means you accept the revised terms.

Contact Information

If you have questions about these Terms of Service, your order, shipping, returns, account information, or store policies, please contact Trek Bikes customer support at [email protected].

Please include your order number, the email address used at checkout, and a clear description of your question so our support team can assist you efficiently.