Contact Us
Need help with your Trek Bikes order or have a question before you shop? Our support team is here to help with orders, shipping, returns, exchanges, product questions, and account assistance.
Email Support
For customer support, please email us at [email protected].
We typically respond within 24–48 hours.
Customer Service Hours
Our customer service team is available:
- Monday–Friday
- 9:00 AM–6:00 PM
What to Include in Your Message
To help us review your request quickly, please include as many helpful details as possible when contacting Trek Bikes.
- Your full name
- Your order number, if your message is about an order
- The email address used at checkout
- The product name, size, color, or model, if applicable
- A clear description of your question or concern
- Photos, if they help explain a product or order issue
How We Can Help
Order Support
Contact us for help reviewing order details, purchase questions, or general order-related concerns.
Shipping Support
Reach out if you need help understanding shipping updates, delivery questions, or shipment-related details.
Returns & Exchanges
Email us for assistance with return or exchange questions, including what information to provide with your request.
Product Questions
Ask us about Trek Bikes products, sizing, categories, bike styles, accessories, or product details before you order.
Account Help
Contact our team if you need help with account-related questions or information connected to your shopping experience.
General Support
Not sure where your question fits? Send us a message and we will direct your request to the right support topic.
Contact Form Note
Use the contact form on this page if you prefer to send your message directly through the website. Please include your order number and contact details so our team can follow up efficiently.
Your Privacy Matters
Information shared with Trek Bikes customer support is used to review and respond to your request. Please avoid sending sensitive payment information, passwords, or unnecessary personal details in your message.
We’re Here to Help
Thank you for contacting Trek Bikes. Whether you need order help, shipping support, return or exchange assistance, product guidance, or account support, our team will do our best to respond clearly and helpfully.