Return Eligibility

To be eligible for a return, the item must meet the requirements below.

• The return request must be made within 30 days of delivery.
• The item must be in its original condition, unused or gently inspected only, and free from damage caused after delivery.
• The item should include original packaging, tags, labels, manuals, accessories, and included parts when applicable.
• Proof of purchase, order number, or the email address used at checkout may be required.
• The customer must contact customer service first for return instructions and return details.

Item Condition

Returned items should be clean, complete, and safely packaged. Bikes, components, accessories, apparel, and other products must be returned in a condition that allows our team to inspect them properly.

Items showing signs of excessive use, missing parts, damage, alteration, or improper packaging may be refused or may not qualify for a full refund.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items returned after the 30-day return window.
• Items sent back without contacting customer service first.
• Products that are damaged, used excessively, altered, or missing required parts or packaging.
• Gift cards, if offered.
• Personalized, customized, or final sale items, if marked as such at the time of purchase.
• Items that cannot be safely or hygienically returned.

How to Start a Return

Please follow these steps before sending any item back to Trek Bikes:

1. Email [email protected] with your return request.
2. Include your order number, full name, email address used at checkout, product name, and reason for return.
3. Wait for our customer service team to provide the correct return instructions and return details.
4. Package the item securely according to the instructions provided.
5. Send the item only after you have received return details from customer service.

Do not send returns to any address found online or on old packaging unless our customer service team specifically confirms it for your return.

Return Shipping Cost

Trek Bikes offers 30 Days Free Returns for eligible returns started within the return window and approved through customer service.

If an item is returned without approval, sent to the wrong location, or does not meet the return requirements, the return may not be accepted.

Refund Process

Once your return is received, our team will inspect the item and review the return details. If the return is approved, the refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

If you need a different size, color, model, or item, please contact us at [email protected]. Our team will review your request and provide the next steps based on item availability and return eligibility.

Exchanges may require the original item to be returned and inspected before a replacement or new order can be arranged.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact customer service as soon as possible.

• Email [email protected].
• Include your order number and a clear description of the issue.
• Attach photos of the item, packaging, label, and any visible damage or incorrect details.

Our team will review the information and provide the appropriate return, exchange, or resolution instructions.

Final Sale Rules

Items marked as final sale, clearance final sale, customized, personalized, or otherwise non-returnable at the time of purchase may not be eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

Return Address

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

We do not display a fixed return address on this page. Returns sent without contacting customer service first may not be accepted.

Contact Us

For return, refund, or exchange assistance, please email Trek Bikes customer service at [email protected].

Please include your order number, the email address used at checkout, the item you want to return, and the reason for your request so we can assist you efficiently.